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LIMITED WARRANTY AND RMA POLICY

How to obtain Warranty service
How to obtain Out-of-Warranty service

AG Neovo® Technology Corporation
(Current Production Models, U.S.A. and Canada Only)

AG Neovo® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, AG Neovo® will, at its discretion, repair the product. This may include remanufactured or refurbished parts or components. AG Neovo® provides no warranty of the third party software included with the product or installed by the customer, or Replacement with Advanced Swap what so ever.

How long the warranty is effective:

1. Purchases of all New AG Neovo® LCD color display products are warranted for 3-years for parts, labor, and the backlight (LCD light source).

2. Accessories carry a 1-year warranty for parts and labor.

3. Digital Photo frame carry a 1-year warranty for parts and labor.

4. Purchases of Refurbished and Demo units carry a 1-year warranty for parts and labor.

5. AG Neovo® offers a 1-year warranty for dead pixels that meet the following criteria:

A. For 15" models - 3 bright sub-pixels, 4 dark sub-pixels, or a combination of 4
B. For 17"-19" models - 5 bright sub-pixels, 7 dark sub-pixels, or a combination of 7.
C. For wide screen models - 3 bright sub-pixels, 3 dark sub-pixels, or a combination of 5
(Note: For more information on our dead pixel policy, please refer to our web FAQ's (Frequently Asked Questions) at www.neovo.com)

This warranty gives you specific legal rights and you may have additional rights, which vary from state to state. In order to be covered under this warranty, the product must have been purchased in the U.S. A. or Canada by the original end user and it is not transferable. This warranty covers only AG Neovo® supplied components; therefore, services required as a result of third party components are not covered. Proof of Purchase will be required by AG Neovo® to substantiate the date of purchase. Such proof of purchase must be an original bill of sale or receipt containing the name and address of the seller.

What the warranty does not cover:

1. Any product where the serial number has been defaced, modified, or removed.

2. Damage, deterioration, or malfunction resulting from:

A. Accident, misuse, neglect, fire, water, lightning, other acts of nature, unauthorized product modification, or failure to follow the instructions supplied with the product.
B. Repair or attempted repair by anyone not authorized by AG Neovo®.
C. Software or data loss occurring during repair or replacement.
D. Any damage of the product due to shipment.
E. Unusual physical or electrical stress/interference, failure or fluctuation of electrical power, or static electricity.
F. Normal wear and tear.
G. Failure to perform periodic product maintenance as stated in the User's Guide.
H. Any other cause which does not relate to a product defect
I. Because LCD panel is the liquid characteristic, damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as "burn-in").

3. Removal, installation, or set-up service charges incurred by a third party.

Our products are warranted in accordance with the terms of this limited warranty. Consumers are cautioned that product performance is affected by system configuration, software, the application, customer data, and among other factors, operator control of the system. While AG Neovo® products are considered to be compatible with many systems, specific functional implementation, by the customers, of the product may vary. Therefore, suitability of a product for a specific purpose or application must be determined by the consumer and is not warranted by AG Neovo®.

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How to obtain Warranty Service:

Should you experience an issue with your new monitor, we ask that you return the product to the company that it was originally purchased from. This is the quickest and most efficient way to resolve any issue.

 

Standard Warranty Service Procedure

1. Please visit the FAQ's on our web-site at www.neovo.com.

2. If your issues are unresolved using the User's Guide and the FAQ's listed on our web-site, contact our Tech Support Department at 866-333-3686 or service@neovo-usa.com.

3. To obtain the best warranty service possible, we request the following information:

A. Original dated sales receipt
B. The caller's name, address, and telephone number.
C. Model Number, Serial Number, and System information.
D. A description of the issue you are calling about.

4. If telephone resolution is not possible, then we will fax or e-mail a Return Merchandise Authorization (RMA) request form to the customer. Once the RMA request form is completed and faxed back to us, we will issue and provide the RMA number, which is valid for 20-days.

5. It is the responsibility of the customer to properly package and ship the return product to the address provided on the RMA request form. Please note that the customer will be held solely responsible for any shipping damage that occurs during the return transit.

6. The assigned RMA number must be clearly labeled on the outside of the packaging.



30 Day DOA (Dead On Arrival)  Policy

For DOA within 30-days of purchase, AG Neovo® offers to pay the shipping charge for repair only.

Should you experience an issue with your new monitor, we ask that you return the product to the company that it was originally purchased from. This is the quickest and most efficient way to resolve any issue.


 

1. DOA is defined when a monitor is properly connected to a power source and image source, no image is displayed or product's itself defects occur within specifieed DOA period under normal operation conditions.

2. Once a DOA claim is confirmed with our Customer Support Department, the customer should follow the Standard Warranty Service Procedure listed above to obtain an RMA number.

3. Use the original packaging if possible, or a local shipping depot can package it for you for a small fee.


Out-Of-Warranty Service:

AG Neovo® will continue to service its products, even after the limited warranty expires. If the required repair falls outside of the warranty period, please contact Customer Service at 866-AG-NEOVO and one of our Support Representatives will provide billable repair options that are available to you.

Limitation of Implied Warranties:

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Exclusion of Damages:

1. DAMAGE TO OTHER PROPERTY CAUSED BY ANY DEFECTS IN THE PRODUCT, DAMAGES BASED UPON INCONVENIENCE, LOSS OF USE OF THE PRODUCT, LOSS OF TIME, LOSS OF PROFITS, LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF ADVISED OF THEIR POSSIBILITY OF SUCH DAMAGES.

2. ANY OTHER DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE.

3. ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY.

 

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